Timm
Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed.. - Upper Saddle River Pearson Education Ltd. 2007. - xviii, 281p. ill. 26cm
Includes bibliographical references and index
0132236583
Consumer satisfaction
Customer relations
Customer services
Success in business
658.812 TIM 2008
Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed.. - Upper Saddle River Pearson Education Ltd. 2007. - xviii, 281p. ill. 26cm
Includes bibliographical references and index
0132236583
Consumer satisfaction
Customer relations
Customer services
Success in business
658.812 TIM 2008