Alexander
The knowledge-based organization : for steps to increasing sales, profits, and market share / James A. Alexander, Michael C. Lyons. - New York Irwin Professional Pub. 1995. - xv, 139p. ill. 24cm
Includes bibliographical references and index
0786303530
Customer relations
Customer service--Management
Sales management
Selling
658.12 ALE 1995
The knowledge-based organization : for steps to increasing sales, profits, and market share / James A. Alexander, Michael C. Lyons. - New York Irwin Professional Pub. 1995. - xv, 139p. ill. 24cm
Includes bibliographical references and index
0786303530
Customer relations
Customer service--Management
Sales management
Selling
658.12 ALE 1995