Hayes
Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes. - 2nd. ed. - Milwaukee, Wisconsin ASQ Quality Press 1998. - xviii, 278p. ill. 24cm
Includes bibliographical references and index
087389362X
Consumer satisfaction--Statistical methods
Questionnaires
658.812 HAY 1998
Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes. - 2nd. ed. - Milwaukee, Wisconsin ASQ Quality Press 1998. - xviii, 278p. ill. 24cm
Includes bibliographical references and index
087389362X
Consumer satisfaction--Statistical methods
Questionnaires
658.812 HAY 1998