Goodman
Monitoring, measuring and managing customer service / Gary S. Goodman. - San Francisco Jossey-Bass 2000. - xiii, 166p. 24cm
0787951390
Customer services--Evaluation--Handbooks, manuals, etc.
Customer services--Quality control--Handbooks, manuals, etc.
Customers services--Management--Handbooks, manuals, etc.
658.812 GOO 2000
Monitoring, measuring and managing customer service / Gary S. Goodman. - San Francisco Jossey-Bass 2000. - xiii, 166p. 24cm
0787951390
Customer services--Evaluation--Handbooks, manuals, etc.
Customer services--Quality control--Handbooks, manuals, etc.
Customers services--Management--Handbooks, manuals, etc.
658.812 GOO 2000