Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham; penterjemah Mohd Rizal Saidin.
Material type:
TextPublisher: Petaling Jaya Prentice Hall 2003Description: ix, 250ms. il. 21cmISBN: 9832473845 Subject(s): Consumer behavior | Consumer complaints | Consumer relationsDDC classification: 648.8342 DEN 2003
| Item type | Current location | Call number | Materials specified | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 648.8342 DEN 2003 (Browse shelf) | Available | 0000044115 | ||
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Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 648.8342 DEN 2003 (Browse shelf) | Available | 0000031349 |
Mengandungi indeks ms.245 - 250
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