Personal seloling : achieving customer satisfaction and loyalty / Rolph E. Anderson, Alan J. Dubinsky.

By: AndersonContributor(s): Dubinsky, Alan JMaterial type: TextTextPublisher: Boston Houghton Mifflin 2004Description: xxii, 504p. ill. 25cm. + 1 CD-ROM (4 3/4in.)ISBN: 0618260455 Subject(s): Customer relations | Sales personnel | SellingDDC classification: 658.85 AND 2004
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