Call center success : essential skills for CSRs / Lloyd C. Finch.
Material type:
TextPublisher: Menlo Park Crisp Learning 2000Description: vi, 120 p.\ ill. 26cmISBN: 1560525789 Subject(s): Call centers | Telephone etiquetteDDC classification: 658.812 FIN 2000
| Item type | Current location | Call number | Materials specified | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 FIN 2000 (Browse shelf) | Available | 0000039724 |
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| 658.812 EUN 1995 Communicating with customers | 658.812 EUN 1995 Communicating with customers | 658.812 EVE 2007 Award-winning customer service : 101 ways to guarantee great performance | 658.812 FIN 2000 Call center success : essential skills for CSRs | 658.812 FOR 1993 How to give exceptional customer service [video cassette] | 658.812 FOR 1993 How to give exceptional customer service [video cassette] | 658.812 FOS 1999 How to be better at ... customer care |
Includes bibliographical references (p. 118-119)
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