Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz.
Material type:
TextPublisher: New York McGraw-Hill 2007Description: xxi, 201p. ill. 21cmISBN: 9780071484213 Subject(s): Customer loyalty | Customer relations | Customer servicesDDC classification: 658.812 GLA 2007
| Item type | Current location | Call number | Materials specified | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 GLA 2007 (Browse shelf) | Available | 0000045043 |
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| 658.812 GAL 1994 Managing customer value : creating quality and service that customers can see | 658.812 GER 1992 Beyond customer service : keeping customers for life | 658.812 GER 1992 Beyond customer service : keeping customers for life | 658.812 GLA 2007 Care packages for your customers : an idea a week to enhance customer service | 658.812 GOL 1995 Agile competitors and virtual organizations : strategies for enriching the customer | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GOO 2000 Monitoring, measuring and managing customer service |
Includes index p.193 - 199
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