Voice of the customer : capture and analysis / Kai Yang.
Material type:
TextPublisher: New York McGraw-Hill 2008Description: xi, 416p. ill. 24cmISBN: 9780071465441 Subject(s): Production management -- Statistical methods | Quality control -- Statistical methods | Six sigma (Quality control standard)DDC classification: 658.4013 YAN 2008
| Item type | Current location | Call number | Materials specified | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.4013 YAN 2008 (Browse shelf) | Available | 0000049228 | ||
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Perpustakaan Ibnu Khaldun General Collection | 658.4013 YAN 2008 (Browse shelf) | Available | 0000045154 |
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| 658.4013 SUG 2006 Total management | 658.4013 TRI 2010 ISO 9001: 2008 for small business | 658.4013 WAR 2003 The critical path : building strategic performance through time | 658.4013 YAN 2008 Voice of the customer : capture and analysis | 658.4013 YAN 2008 Voice of the customer : capture and analysis | 658.4013 YUS 2000 Menjejak kualiti menjana kecemerlangan | 658.4013 YUS 2000 Menjejak kualiti menjana kecemerlangan |
Includes index p.403 - 416
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