Call centers for dummies / by Réal Bergevin.
Material type: TextSeries: --For DummiesPublisher: Mississauga Wiley 2005Description: xx, 362p. ill. 24cmISBN: 9780470835494 Subject(s): Call centers -- ManagementDDC classification: 658.812 BER 2005Item type | Current location | Call number | Materials specified | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book-GN | Perpustakaan Ibnu Khaldun General Collection | 658.812 BER 2005 (Browse shelf) | Available | 0000045608 |
Browsing Perpustakaan Ibnu Khaldun shelves, Shelving location: General Collection Close shelf browser
658.812 ANT 1996 Customer relationship management : making hard decisions with soft numbers | 658.812 BAR 1995 World-class customer satisfaction | 658.812 BEL 2003 Magnetic service : the secrets of creating passionately devoted customers | 658.812 BER 2005 Call centers for dummies | 658.812 BER 2007 How to talk to customers : create a great impression every time with MAGIC | 658.812 BLO 2006 Customer relationship management : fast track solutions | 658.812 BLO 2006 Customer relationship management : fast track solutions |
Includes index p 347 - 362
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