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Measuring customer and service profitability : in the finance sector / Roger Connell.

By: ConnellMaterial type: Text

TextPublisher: London Chapman & Hall 1995Description: xii, 251p. ill. 24cmISBN: 0412631806 Subject(s): Customer services -- Measurement | Service industries -- MeasurementDDC classification: 658.812 CON 1995

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Item type	Current location	Call number	Materials specified	Copy number	Status	Date due	Barcode
Book-GN	Perpustakaan Ibnu Khaldun General Collection	658.812 CON 1995 (Browse shelf)		1297	Available		0000001350

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Includes bibliographical references and index

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