Managing customer value : creating quality and service that customers can see / Bradley T. Gale and Robert Chapman Wood.
Material type:
TextPublisher: New York The Free Press 1994Description: xxii, 424p. 25cmISBN: 0029110459Subject(s): Customer satisfaction -- Evaluation | Marketing -- Management | Quality of products -- EvaluationDDC classification: 658.812 GAL 1994
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 GAL 1994 (Browse shelf) | 2845 | Available | 0000003001 |
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| 658.812 FOR 1993 How to give exceptional customer service [video cassette] | 658.812 FOS 1999 How to be better at ... customer care | 658.812 FOS 1999 How to be better at ... customer care | 658.812 GAL 1994 Managing customer value : creating quality and service that customers can see | 658.812 GER 1992 Beyond customer service : keeping customers for life | 658.812 GER 1992 Beyond customer service : keeping customers for life | 658.812 GLA 2007 Care packages for your customers : an idea a week to enhance customer service |
Includes bibliographical references
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