Customer service : a practical approach / Elaine K. Harris.
Material type:
TextPublisher: New Jersey Prentice Hall 1996Description: xvii, 139p. ill. 24cmISBN: 0134364600Subject(s): Customer relations | Customer servicesDDC classification: 658.812 HAR 1996
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 HAR 1996 (Browse shelf) | 3076 | Available | 0000003337 | ||
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Perpustakaan Ibnu Khaldun General Collection | 658.812 HAR 1996 (Browse shelf) | 3077 | Available | 0000003338 | ||
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Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 658.812 HAR 1996 (Browse shelf) | 3081 | Available | 0000003343 |
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| 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GUT 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods |
Includes index
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