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Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate.

By: HeilContributor(s): Parker, Tom | Tate, RickMaterial type: Text

TextPublisher: New York Van Nostrand Reinhold 1995Description: xxvi, 290p. 24cmISBN: 0442018525 Subject(s): Customer satisfaction | Leadership | Organizational changeDDC classification: 658.812 HEI 1995

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Item type	Current location	Call number	Materials specified	Copy number	Status	Date due	Barcode
Book-GN	Perpustakaan Ibnu Khaldun General Collection	658.812 HEI 1995 (Browse shelf)		1382	Available		0000001442

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Previous	658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	658.812 HEI 1995 Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality	658.812 HEI 1997 One size fits one : building relatuionships one customer and one employee at a time	658.812 HIN 1994 Customer-focused quality : what to do on Monday morning	658.812 LEL 1999 Customer service for dummies	Next

Includes index

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