Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss.
Material type:
TextPublisher: New York Van Nostrand Reinhold 1995Description: xxix, 414p. 24cmISBN: 0442019033 Subject(s): Competition | Customer service | Organizational changeDDC classification: 658.812 GOL 1995
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 GOL 1995 (Browse shelf) | 1032 | Available | 0000001076 |
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| 658.812 GER 1992 Beyond customer service : keeping customers for life | 658.812 GER 1992 Beyond customer service : keeping customers for life | 658.812 GLA 2007 Care packages for your customers : an idea a week to enhance customer service | 658.812 GOL 1995 Agile competitors and virtual organizations : strategies for enriching the customer | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GOO 2000 Monitoring, measuring and managing customer service |
Includes bibliographical references and index
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