Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux.
Material type:
TextPublisher: London Routledge 1994Description: xii, 131p. ill. 21cmISBN: 0415097320Subject(s): Auditing | Customer services -- ManagementDDC classification: 658.812 LEP 1994
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 LEP 1994 (Browse shelf) | 1478 | Available | 0000001542 |
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| 658.812 HEI 1997 One size fits one : building relatuionships one customer and one employee at a time | 658.812 HIN 1994 Customer-focused quality : what to do on Monday morning | 658.812 LEL 1999 Customer service for dummies | 658.812 LEP 1994 Auditing your customer service : the foundation for success | 658.812 MAR 1989 Managing quality customer service | 658.812 MAR 1989 Managing quality customer service | 658.812 MAR 2005 Creating the marketing experience : new strategies for building relationships with your target market |
Includes bibliographical references and index
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