TY  - BOOK
AU  - Comfort 
TI  - Effective telephoning [video cassette] 
T2  - Oxford Business English Skills
SN  - 0194589277 
U1  - 651.73 COM 1996 
PY  - 1996///
CY  - New York
PB  - Oxford University Press
KW  - Employees
KW  - Training of
KW  - Telephone etiquette
KW  - Telephone in business
N2  - Summary: Designed for professional people who need to make and receive telephone calls in English. The course covers the main aspects of telephone calls from preparation and organization through to problem solving, confirming arrangements and closing
ER  -