TY - BOOK AU - Kaplan AU - Norton, David P . TI - Strategy maps : converting intangible assets into tangible outcomes SN - 1591391342 U1 - 658.4012 KAP 2004 PY - 2004/// CY - Boston PB - Harvard Business School KW - Human capital KW - Intanggible property KW - Management KW - Strategic planning N1 - Includes index p.439 - 454 ER -