TY  - BOOK
AU  - Milakovich 
TI  - Improving service quality in the global economy : achieving high performance in public and private sectors 
SN  - 0849338190 
U1  - 658.562 MIL 2006 
PY  - 2006///
CY  - Boca Raton
PB  - Auerbach
KW  - Industrial management
KW  - Service industries
KW  - Management
N1  - Includes index p.387 - 406
ER  -