Doane  <br/><br/>
The customer service activity book : 50 activities for inspiring exceptional service  
/ Darryl S. Doane, Rose D. Sloat. 
 - New York  American Management Association  2005. 
 - xvii, 302p.  ill.  28cm 
<br/><br/> Includes index p.299 - 302 
<br/><br/><label>ISBN: </label>0814472591  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Service industries workers--Training of
<br/><br/><label>Dewey Class. No.: </label>658.812 DOA 2005