TY  - BOOK
AU  - Doane 
AU  - Sloat, Rose D.
TI  - The customer service activity book : 50 activities for inspiring exceptional service 
SN  - 0814472591 
U1  - 658.812 DOA 2005 
PY  - 2005///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Service industries workers
KW  - Training of
N1  - Includes index p.299 - 302
ER  -