McConnell  <br/><br/>
Practical service level management : delivering high quality Web-based services  
/ John McConnell with Eric Siegel. 
 - Indianapolis  Cisco Press  2004. 
 - xxi, 284p.  ill.  24cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>158705079X  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises--Computer networks--Management
<br/><br/><label>Dewey Class. No.: </label>658.0546 MCC 2004