TY  - BOOK
AU  - Evans 
TI  - The management and control of quality 
SN  - 0324202237 
U1  - 658.562 EVA 2005 
PY  - 2005///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -