Wrench Human communication in everyday life : explanations and applications / Jason S. Wrench, James C. McCroskey, Virginia P. Richmond. - Boston Pearson Education 2008. - x, 438p. ill. 24cm Includes index p.427 - 438 ISBN: 9780205435012 Subjects--Topical Terms: Communication Dewey Class. No.: 302.2 WRE 2008