Janakiraman  <br/><br/>
Total quality management : text and cases  
/ B. Janakiraman, R. K. Gopal. 
 - New Delhi  Prentice Hall of India Private Limited  2007. 
 - ix, 250p.  23cm 
<br/><br/> Includes index. p. 247-250 
<br/><br/><label>ISBN: </label>9788120329959  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Quality control<br/>Quality assurance<br/>Quality control<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.5 JAN 2007