TY  - BOOK
AU  - Janakiraman 
AU  - Gopal, R. K.
TI  - Total quality management : text and cases 
SN  - 9788120329959 
U1  - 658.5 JAN 2007 
PY  - 2007///
CY  - New Delhi
PB  - Prentice Hall of India Private Limited
KW  - Production management
KW  - Quality control
KW  - Quality assurance
KW  - Total quality management
N1  - Includes index. p. 247-250
ER  -