TY  - BOOK
AU  - Eunson 
TI  - Communicating with customers 
T2  - The communication skills series
SN  - 0471335622
U1  - 658.812 EUN 1995 
PY  - 1995///
CY  - Brisbane
PB  - John Wiley & Sons
KW  - Communication
KW  - Customer relations
KW  - Customer service
N1  - Includes bibliographical references and index
ER  -