Harvard business essentials : manager?s toolkit : the 13 skills managers need to succeed. - Boston Harvard Business School Press 2004. - xvii, 328p. ill. 24cm - Harvard business essentials series . Includes index p.319 - 325 ISBN: 9781422118689 Subjects--Topical Terms: ManagementSupervision of employees Dewey Class. No.: 658 HAR 2004