TY  - BOOK
TI  - Harvard business essentials : manager?s toolkit : the 13 skills managers need to succeed
T2  - Harvard business essentials series
SN  - 9781422118689 
U1  - 658 HAR 2004 
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Management
KW  - Supervision of employees
N1  - Includes index p.319 - 325
ER  -