TY  - BOOK
AU  - Bloom 
AU  - Conti, Dave
TI  - The inside advantage 
SN  - 9780071495691 
U1  - 658.812 BLO 2008 
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Corporations
KW  - Growth
KW  - Customer relations
N1  - Includes index p.215 - 222
ER  -