Evenson  <br/><br/>
Award-winning customer service : 101 ways to guarantee great performance  
/ ReneŽe Evenson. 
 - New York  AMACOM  2007. 
 - xvii, 232p.  23cm 
<br/><br/> Includes index p.227 - 232 
<br/><br/><label>ISBN: </label>9780814474549  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Employees--Training of.
<br/><br/><label>Dewey Class. No.: </label>658.812 EVE 2007