TY  - BOOK
AU  - Evenson 
TI  - Award-winning customer service : 101 ways to guarantee great performance 
SN  - 9780814474549 
U1  - 658.812 EVE 2007 
PY  - 2007///
CY  - New York
PB  - AMACOM
KW  - Customer relations
KW  - Customer services
KW  - Employees
KW  - Training of
N1  - Includes index p.227 - 232
ER  -