Bergevin  <br/><br/>
Call centers for dummies  
/ by Réal Bergevin. 
 - Mississauga  Wiley  2005. 
 - xx, 362p.  ill.  24cm 
 - For Dummies .
<br/><br/> Includes index p 347 - 362 
<br/><br/><label>ISBN: </label>9780470835494  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BER 2005