Timm  <br/><br/>
Customer service : career success through customer Loyalty  
/ Paul R. Timm. 
 - 4th ed.. 
 - Upper Saddle River  Pearson Education Ltd.  2007. 
 - xviii, 281p.  ill.  26cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0132236583  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Customer services<br/>Success in business
<br/><br/><label>Dewey Class. No.: </label>658.812 TIM 2008