Total quality management  
/ Dale H. Besterfield ... [et al.]. 
 - 3rd ed.. 
 - Upper Saddle River  Prentice Hall  2003. 
 - xi, 640p.  ill.  24cm. 
<br/><br/> Includes bibliographical references (p. 631-633) and index. 
<br/><br/><label>ISBN: </label>0131228099  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4 TOT 2003