TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management 
SN  - 0131228099 
U1  - 658.4 TOT 2003 
PY  - 2003///
CY  - Upper Saddle River
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references (p. 631-633) and index
ER  -