TY  - BOOK
AU  - Batten 
TI  - Building a total quality culture 
SN  - 1560521767
U1  - 658.562 BAT 1992 
PY  - 1992///
CY  - California
PB  - Crisp publications
KW  - Industrial management
KW  - Total quality management
N1  - Includes bibliographical references
ER  -