TY  - BOOK
AU  - Finch 
TI  - Telephone courtesy & customer service 
T2  - A fifty-minute series book
SN  - 1560520647
U1  - 651.73 FIN 1990 
PY  - 1990///
CY  - California
PB  - Crisp Publications
KW  - Customer services
KW  - Telephone etiquette
KW  - Telephone in business
ER  -