TY  - BOOK
AU  - Alexander 
TI  - Telephone and reception skills 
SN  - 0134616332
U1  - 651.73 ALE 1996 
PY  - 1996///
CY  - New York
PB  - Phoenix
KW  - Receptionists
KW  - Telephone in business
N1  - Includes questions and answers
ER  -