TY  - BOOK
AU  - Putnis 
AU  - Petelin, Roslyn
TI  - Professional communication : principles and applications 
SN  - 0724809430
U1  - 658.45 PUT 1996 
PY  - 1996///
CY  - Sydney
PB  - Prentice-Hall
KW  - Business communication
KW  - Interpersonal communication
ER  -