TY  - BOOK
AU  - Wolkins 
TI  - Total quality : a framework for leadership 
SN  - 1563271028
U1  - 658.562 WOL 1996 
PY  - 1996///
CY  - Portland, Oregon
PB  - Productivity Press
KW  - Leadership
KW  - Total quality management
N1  - Includes bibliographical references
ER  -