TY - BOOK AU - Foran AU - Lawlor, Mary Ann TI - A framework for quality SN - 1561186236 U1 - 658.562 FOR 1996 PY - 1996/// CY - St. Paul, MN PB - Paradigm Publishing KW - Management KW - Employee participation KW - Total quality management KW - Case studies N1 - Includes bibliographical references and index ER -