Snyder Vision, values and courage : leadership for quality management / Neil H. Snyder, James J. Dowd, Jr. and Diane Morse Houghton. - New York The Free Press 1994. - xiv, 270p. 24cm Includes bibliographical references ISBN: 0029297559 Subjects--Topical Terms: LeadershipTotal quality management Dewey Class. No.: 658.562 SNY 1994