Richardson  <br/><br/>
Total quality management  
/ Terry L. Richardson. 
 - Albany  Delmar Publishers  1996. 
 - xvi, 427p.  ill.  24cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0827371926  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562 RIC 1996