Connell  <br/><br/>
Measuring customer and service profitability : in the finance sector  
/ Roger Connell. 
 - London  Chapman & Hall  1995. 
 - xii, 251p.  ill.  24cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0412631806  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Measurement<br/>Service industries--Measurement
<br/><br/><label>Dewey Class. No.: </label>658.812 CON 1995