Harris  <br/><br/>
Customer service : a practical approach  
/ Elaine K. Harris. 
 - New Jersey  Prentice Hall  1996. 
 - xvii, 139p.  ill.  24cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0134364600 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 HAR 1996