Heil  <br/><br/>
Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality  
/ Gary Heil, Tom Parker, Rick Tate. 
 - New York  Van Nostrand Reinhold  1995. 
 - xxvi, 290p.  24cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0442018525  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Leadership<br/>Organizational change
<br/><br/><label>Dewey Class. No.: </label>658.812 HEI 1995