TY  - BOOK
AU  - Heil 
AU  - Parker, Tom
AU  - Tate, Rick
TI  - Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality 
SN  - 0442018525 
U1  - 658.812 HEI 1995 
PY  - 1995///
CY  - New York
PB  - Van Nostrand Reinhold
KW  - Customer satisfaction
KW  - Leadership
KW  - Organizational change
N1  - Includes index
ER  -