Leppard  <br/><br/>
Auditing your customer service : the foundation for success  
/ John Leppard and Liz Molyneux. 
 - London  Routledge  1994. 
 - xii, 131p.  ill.  21cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0415097320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Auditing<br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 LEP 1994