TY  - BOOK
AU  - Wilson 
AU  - Wilson, Hersch
TI  - Stop selling, start partnering : the new thinking about finding and keeping customers 
SN  - 0471147419
U1  - 658.812 WIL 1994 
PY  - 1994///
CY  - New York
PB  - John Wiley & Sons
KW  - Customer satisfaction
KW  - Customer service
N1  - Includes bibliographical references and index
ER  -